Jul4th

This Week on BNET Travel (June 30 - July 3)

I know I mentioned it before, but I thought it worth mentioning again that I’m now the airline blogger for BNET. My posts on Cranky are primarily focused on the frequent (or not so frequent) flier, but over on BNET, I get into more on airline management. Since I know that the last thing you want is to have to check two different places to see what I’m writing about, I thought I’d do a couple things to make this easier to find my content.

First, I’ve started using Google site search. Now anytime you search for something on Cranky in the upper right hand corner search box, it will also return results from BNET if there’s a better match for what you’re looking for. Cool, huh?

Second, I’m going to start posting every Saturday a summary of the previous week’s posts in BNET. If you’re interested, head on over and check out the full posts. If not, well, no big deal. Since today is the 4th of July, I’m not posting a regular post today. So, I thought I’d kick off my first week of this effort by posting a day early. Usually, you’ll still see my regular number of weekly posts with this bonus summary on Saturdays.

Monday, June 30
Midwest Facing Pay Cuts, Fleet Cuts, Layoffs
Midwest Airlines is facing some massive cuts in flying and employee pay right now. What will the future hold for these little guys?

Tuesday, July 1
Mesa Air Group Releases Delayed Second Quarter Earnings
Mesa announced a profit in its very-delayed 2nd quarter earnings release, but thanks to a settled lawsuit, all is not as rosy as that may sound.

Wednesday, July 2
Frontier Loses $22 Million in May
Bankrupt airlines have to report their finances monthly, and Frontier’s May was a very ugly one.

Thursday, July 3
Allegiant’s Incredible 94% Load Factor
Allegiant posted a fairly amazing 94% load factor in June. How is that even possible?


Jul3rd

Virgin America’s Up to Something with Premium Seating

I received an email from a subscriber yesterday asking why she couldn’t book premium seats on Virgin America for her trip in October. (Premium seats are defined as the bulkhead and exit row in coach, and they’re currently sold for a few bucks extra.) Apparently, the seats are all blocked in the system and reservations agents were telling her that they were in the middle of making some changes. Needless to say, this had me intrigued, so I sent a note over to the airline’s spokesperson Abby Lunardini and received the following response.

We’re currently evaluating a restructure of our main cabin seating selection, so in the interim we are holding select seats and guests will be unable to buy seats in the affected areas for travel past October 1.

We will announce the new offering later this month at NBTA [National Business Travel Association Convention the last week in July] and the affected seats will open up for sale in mid-September for October travel (travel dates prior to October 1 should be as normal right now and open for booking). We apologize for the inconvenience to guests, but hope they will be patient and appreciate the improved offering we will soon announce.

Very interesting. Let the speculation begin. Why would you block off these seats until the middle of September?

I can think of a couple reasons. The one that I find most interesting is that the airline is finally planning on defining their frequent flier program. You may not have noticed, but while you can earn frequent flier miles on the airline, you can’t actually redeem them for anything. They also haven’t told people how much will be necessary to redeem for free flights. Helpful, right?

Well, NBTA would be the place to define your frequent flier program, because the attendees are the ones who will be earning the most miles. This makes me wonder if there will be some sort of elite program where seats are blocked for the best customers. This would be a very interesting development, and it’s one that no low cost carrier has taken on before. I think this would actually be a very smart move on their part.

Of course, there are other possible reasons. Maybe they’re looking at adding more first class seats, so they’re blocking these off since they may disappear when the plane is reconfigured. That would actually be another good move on their part.

Or there’s always the more boring reason. Maybe they’re having technical problems they need to work out. (That wouldn’t be surprising at all.)

All kinds of interesting possibilities, but I guess we’ll have to wait and see the real story at the end of July.


Jul2nd

L’Avion Swallowed by OpenSkies

Let’s all raise a toast to those who owned a piece of L’Avion. They became the only (extremely lucky) shareholders of an independent all-premium class airline to actually get money back from their investment. That’s right, the new BA subsidiary OpenSkies announced today that they’re buying L’Avion for a mere 35 million euros.

This marks the end of the latest experiment in all-premium airlines. 08_07_02 openskieslavionMAXjet is toast, so is Eos, and despite many rumors, Silverjet is officially done as well. Now that last man standing, L’Avion, is part of the BA empire and will be fully integrated into OpenSkies.

If you had a ticket on L’Avion to fly from Newark to Paris, nothing should change . . . for now. OpenSkies says it will “operate up to three daily flights between Paris Orly and the New York area,” it’s that “up to” piece that makes me believe these frequencies won’t last for long. Right now, OpenSkies flies from JFK and L’Avion flies from Newark. It wouldn’t surprise me if they end up consolidating at some point.

I guess we should have seen this coming when OpenSkies announced a codeshare with L’Avion right when they started flying. But that still begs the question . . . why are they doing this? Beats me. It’s not like they need more 757s, and I’m sure they could have driven out L’Avion if they really wanted to. Maybe they really wanted those extra slots at Orly, but that seems like an awful lot to pay for them, no? I guess I don’t know the going rate.

Either way, we’re going to see a quicker ramp up of the airline than previously planned. Keep an eye out for new cities to pop up from OpenSkies sooner rather than later. I would imagine this will continue to be focused on flights from New York to other points in Continental Europe.


Jul1st

Alitalia Limps Through Another Year

Once again, it has been way too long since I checked in on Alitalia. I mean, there’s been plenty of action for my favorite airline to hate, but of course, nothing has actually happened. It’s all more of the same.

What prompted me to write this time? It’s Alitalia’s annual depressing shareholder meeting. Alitalia’s latest Chairman Aristide Police said that they were screwed, basically, unless everything magically goes well unlike anything that has ever happened before. In true Italian fashion, shareholders made loud and ridiculous claims that the airline needed an exorcism or that the senior managers should be stripped of their Italian citizenship. Um, yeah. That’ll help.

But really, things are just bad all around. The EU remains hot on Alitalia’s tail, and has launched an “in-depth investigation” of the loan from Italy. Yeah, this could get ugly if they decide it’s illegal (and it’s surely illegal).

06_09_10 alitaliaBut wait, there’s more. Why focus on Alitalia’s management when it’s almost always the Italian government pulling the strings and making things worse. Let’s just look over to Italy’s fearless leader, Silvio Berlusconi, for a little entertainment.

I think Alitalia will need to find accords with international partners and … Air France could be a good solution

Arrrrggggghhhh!! I hate you, no wait, I love you. No, I hate you. Ok, maybe I kind of like you. Really, will this fun ever stop? I hope not. It provides me with way too much entertainment.

That was a couple weeks ago, and now I think it’s safe to say that ship has sailed (though I guess you never know). Apparently, the airline has one last shot for salvation, and it ain’t the Pope. Intesa Sanpaolo is an Italian bank that has been appointed adviser to Alitalia. It is supposed to come up with a plan to save this wreck, and it should take at least another month before they even have the chance to sift through the airline’s messy books.
So for now, well, nothing has changed. *sigh*


Jun30th

Cranky on the Things with Wings Radio Show

I know I said I’d try to only put media mentions on my news page, but when the Queen, Benét Wilson, gives you 10 minutes with her on her podcast, how can you not put that up?

Benét and I have known each other for a long time, since our days living in Phoenix (she working at Mesa and I at America West). So, I’ll try not to hold it against her that she used just about the worst possible picture she could find for the podcast in which we talk about the recent airline schedule changes.

After listening to the piece myself, I had two thoughts:

  1. I just kept talking and never shut up. I’m shocked Benét didn’t issue me a verbal beatdown to get me back in line.

  2. Anyone else think I sound like Scott Weiland with his megaphone? And that was on a landline, sheesh.

Jun30th

Palmair: One of the Top Four Airlines in the World

Regular readers of the blog know that I’m not a fan of all these “Best of” surveys. That’s why I haven’t written about JD Power’s boring surveys or anything else like that. But, when a survey has an interesting angle, it certainly catches my eye. This includes a recent British survey showing Palmair as one of the top four airlines in the world. Who?

This year’s Which? Awards (out of the UK) features “the best companies and individuals that seek to serve the interests of consumers.” 08_06_30 palmairIn the airline category, it’s not surprising to see Air New Zealand, Jet Airways, and Singapore Airlines (the eventual winner) make the list of finalists. But that fourth finalist? Palmair. They ended up tying with Air New Zealand for third place.

I must admit that I’ve never heard of these guys, so I thought I’d dig in a little more. The airline seems like an unlikely hero. Based in Bournemouth, on the Southern coast of England, Palmair has a single 737-200 chartered from European Air Charter. The airplane started life with Sabena nearly 35 years ago, but it’s still going strong.

The airline exists to appear solely as a way to funnel pasty white Brits down to warm and sunny places to try to get a little color. You can’t book online, and it’s recommended that you use a travel agent or call them directly. You get a hot meal, but you won’t get your seat assignment until you arrive at the airport. You can only bring 20 kilos of baggage with you as well. So what is so great about these guys?

There aren’t any reviews on SkyTrax to help us out, but there have been plenty of articles popping up since the airline made it on the list. One from the Telegraph shows that flying with a focus on personal service has really set them apart. Just a sampling of what they do well.

  • “Singapore Airlines has 100 planes including the A380 which is the largest plane in service, on-board massages and a choice of dvds. All we can offer is the choice of tea or coffee . . .”
  • Until 2006, [founder Peter] Bath made sure he was in the departure lounge for each flight to greet the passengers. He then stood on the Tarmac at Bournemouth Airport in Dorset where the airline is based and waved off every single flight.”
  • When Mr Bath passed away, long-standing airport representative Teresia Rossello took over the role. She also ensures each customer can have their choice of seat by drawing out a plan in her kitchen every night.
  • Stewardesses place fresh flowers on the plane, including the toilets, every day and the company has removed a row of seats to give customers more room.

Sounds nice, right? I’m sure it is, but it’s easy to do with only one airplane. Good luck finding anyone who can replicate this on a large scale. It really makes you wonder how this tiny airline made it on to such a big list. Apparently, there were 70,000 votes by the general public to pick the winner. Sounds like there was a heck of a write-in campaign on behalf of this airline. It seems that every person who has heard of the airline must have felt compelled to go and vote.

So this doesn’t really change my view of surveys. I don’t find this particularly useful at all, since I highly doubt I’ll ever be in Bournemouth, and if I am, I’m unlikely to be flying to a sun spot. This may be an excellent airline, but if it doesn’t fly anywhere you need to be, is it really helpful? In fact, I’d imagine most people would find this news completely worthless, but I imagine all of us would enjoy flying on an airline like this, if it existed in our own backyard.


Jun27th

My Book Report on Ruinar

I thought about writing about more cuts that were announced by Frontier, Northwest, and Delta, but really, aren’t you getting tired of this? Click the links above if your answer is “no.” Otherwise, keep reading for a little bit of escapism to end the week.

It’s been a long time since I wrote a book report. I mean, throughout school it usually meant finding a way to write paper after paper on books that absolutely drove me insane. It’s safe to say that I haven’t fully recovered from “Ethan Frome.” Of course, this time around it’s a different story. I’m writing about a book about airplanes, well mostly about airplanes, so that’s a good start. 08_06_10 ruinaircoverThis time, I’m writing about “Ruinar: How to be Treated Like Shite in 15 Different Countries . . . and Still Quite Like It.”

The title had me interested right away. That and the pretty airplane on the cover. So when the author offered to send me a copy, I was more than happy to dive in. It arrived and the first thing that caught my eye was the big red sticker on the front saying, “Only €0.01* - *price excludes fees and charges of €12.98 (full price €12.99)” I love it. The author clearly knows Ryanair well.

So what did I think? It was a fun read without question, but there were a couple of things that seemed to be thrown in just to fill up space and other parts that didn’t seem to fit at all. Overall, it’s a worthwhile read if you’re looking for something light (mostly) with a dry and witty humor.

The premise was simple enough. The author had a bad flight on Ryanair back in the day, and he paid €300 for the privilege. So, he decided to try to fly to every single country in the EU with a couple others thrown in (not counting recent Eastern Europe additions) for the same price and tell his story. You might think (and hope) that the book would focus more on his flying experience, but it seems to be more of a hybrid. While he talks about the flights, he spends an equal or greater amount of time talking about his experiences in the countries themselves. In those chapters that focus on his flying and traveling experiences, the book works quite well.

Possibly the only thing that really bothered me was the intentional misspelling of airline names (Ruinair, EZjet, etc) throughout the book. I’m not quite sure why he had to do it, maybe he was afraid of a lawsuit or maybe there are some funky EU laws that made him change them, but it seemed rather odd to me. He also seems to be a little dusty on his facts sometimes, especially regarding Southwest Airlines. He mentions that Southwest requires you to pay for food and drink (uh, no) and that Southwest doesn’t compete with other airlines, just train transportation. Sounds to me like he picked up a book about Southwest from 1985 and has missed the fairly significant changes since then.

But those are nits, because they are not central to the book. The author’s snarky and dry sense of humor worked well. (”In the recently upgraded Galleria lounge a glorious Bentley GT is parked centre stage. . . . ‘Would you like a car like this?’ he asks. Talk about asking a bleeding obvious question. It’s £200,000 plus. ‘Nah, I already have one.’”)

And yes, it even works when he’s taking his potshots at Americans. For example, “Only 20 per cent of Americans possess passports so we must be grateful for small mercies . . . .” Oh but don’t worry, he’s an equal opportunity insulter. “Greeks are dark, short, stocky, squat and hirsute. And that’s the ladies.”

A warning for those of you like me who are not very familiar with Irish pop culture: he has plenty of references that leave me running to Google to figure out what he’s saying. “Much like the duck at Fawlty Towers I suspect one can have tripe with orange sauce, tripe with cherry sauce, or tripe surprise.” Now, I’ve heard of Fawlty Towers, but that’s about as far as my knowledge goes. Jokes like this are completely lost on me, but it’s easy to read beyond them.

As I said, when he’s writing the chapters on his country trips, it’s really a fun read. Yes, there are some helpful travel tips, “Never eat in a restaurant with a multilingual menu. Never eat in a restaurant with pictures of the food on the place mats. . . .” I couldn’t agree more. He also apparently shares my love of Mars bars (the European kind without nuts, not the second class US version), but there are a couple of times he strays into oddly serious territory. His chapter on the Jewish Museum in Berlin and the horrors of the holocaust seemed out of place with its humorless (obviously) and dark tone. It didn’t belong in this book.

Toward the end, it seemed like the author had a set number of pages to fill but ran out of content. There are a good 25 pages of material copied straight from the internet. Online reviews of the airline at Skytrax, a note from the PPrune board, and an excruciatingly-painful description of a video on YouTube left me skipping further to find more of what I couldn’t find for free online.

In the end, I enjoyed the read. The author certainly has a love-hate relationship with Ryanair, and it’s one that I think many people feel all over Europe. The airline will get you there cheaply and mostly on-time, but when things go wrong, it can be an ugly experience if you’re not prepared for it. It’s worth picking up a copy.


Jun26th

American Slashes Domestic, United Cuts International, and Southwest Shuffles

Yesterday, American announced the details of its fall flight cuts and the big surprise to me is how deep New York/LaGuardia flying is going to be cut. Meanwhile, United announced it was pulling out of two fairly large cities, Ft Lauderdale and West Palm Beach, as well as from several international routes. On the flip side, Southwest said it will drop a couple routes but add several as well, mostly in Denver and Florida. Let’s get to it.

American
Let’s start with American since that was much bigger in scope. It appears that Miami comes off unscathed while Dallas/Ft Worth will see 5% of flights go and Chicago/O’Hare will lose more than 12%. That looks good in comparison to St Louis (down 27%) and astoundingly, New York/LaGuardia which will be down 33% from 126 departures a day to only 84.

None of those shock me except for the LaGuardia pulldown. American Cuts Flights at LaGuardiaFor the longest time, airlines have clamped down on congested airport fortresses like LaGuardia and Washington/National, and have not been willing to let slots and gates go. LaGuardia has always been one of those places that you just assumed wouldn’t see massive cuts from the incumbent carriers, because no matter how bad things got, the value of those slots would always be worth it when things got better . . . or at least that WAS conventional wisdom.

This cut tells me that American has decided that nothing is sacred, and that’s a good thing. They can’t continue to lose money on bad flights in the short term just because they might be better in the long run. This is time to make some serious survival decisions and they’re doing it.

Of course, they’re not going to do it quietly. They’ve now petitioned the government to reduce slots at LaGuardia by 20% in the name of improving operations. Yeah, right. In other words, we want to pull down flights but we don’t want to allow anyone to take our place. Hmm, 42 daily flight openings would make a nice little operation for Southwest, huh?

A quick note about the rest of the cuts. Overall, American will mostly be cutting frequencies, but a few cities will see American disappear completely. We already knew about Oakland, Samana (Dominican Republic) and London/Stansted, but now Barranquilla (Colombia), Albany, Providence, Harrisburg, and San Luis Obispo go as well. San Luis Obispo also loses its maintenance base. I’m guessing that may have been where they maintained the now disappearing Saab 340 fleet, which would make sense.

United
Now let’s look at our other route cutter. First, United will pull out of Ft Lauderdale and West Palm Beach. These aren’t small cities, and it’s really amazing that United’s presence has eroded to the point where the airline ends up dropping places like this. United gave up on Florida a few years ago when it became virtually all-Ted. All the decent money around these areas would have fled to other carriers, if it was even at United in the first place. Besides, United could get you to Dulles, but Florida is a New York kind of market. Oh well, I guess they’ll just have to codeshare with US Airways and Continental now.

The bigger cuts for the airline are coming internationally. The recently launched Denver - London/Heathrow and LAX - Frankfurt flights are gone, so is San Francisco to Taipei and Nagoya. There will be some other schedule shifts as well as United prepares to ditch 6 747-400s and to start Dulles - Moscow and Dubai flights. I think the international pain is just beginning.

Southwest
Lastly, (man this post is long), let’s look at Southwest’s announcement today about its fall schedule. Nothing too crazy or surprising here. I mean, they’re beefing up Florida, as any airline would do once summer is over (uh, except United I guess). Oh, and the Denver onslaught continues. Southwest moves into yet another Frontier market - Denver to Orange County - as well as one that isn’t competitive - Denver to Tulsa. Oh, and eleven of the existing Denver markets get increased frequency, including 3 new flights to Chicago/Midway alone. Wow. I guess they had to do something to replace a lot of the long haul frequencies from Midway that are being cut back. And two routes will go away entirely - Oakland to Tucson and Kansas City to Sacramento.

If you’d like to see more detail, here’s the PDF with all of Southwest’s fall schedule changes.

(Original LaGuardia Tower Image from 10cuidados on Flickr)


Jun25th

New LAX Taxiway Makes the Airport Safer For You

LAX announced yesterday that the new center taxiway on the south runway complex has opened for business. There’s lots of talk about how this increases safety, but for the average traveler, I don’t think this really resonates without further explanation of what actually happens at the airport. So I decided to put together a little post to show you why you should care. Below you’ll see NACO airport diagrams from end of 2005/early 2006 (thanks Wikipedia) as well as the brand new one from today (pdf).

08_06_25 laxnewtaxiway

Before you walk away cursing this fairly complex-looking map, let me give you a little positioning help. You can see the terminals in the middle at the top of each diagram. Where it says C6 - that’s the ramp between United Terminals 7 and 8. The next one over is Terminal 6 where Continental, Virgin America, and others fly. Then Terminal 5 is Delta’s, Terminal 4 is American’s, and you can see half the Bradley terminal. This map is positioned so that North is straight up and the ocean is to the left.

Now, take a look at the runways. Previously, there was nothing separating them in the middle. Planes usually depart on the top runway and land on the bottom one. So, it would be typical for an airplane to land from the right and take a high speed exit on taxiway J, K, M, or T. It’s rare but not unheard of for an unfamiliar pilot to just keep rolling right on through the departure runway on his/her way to his gate. LAX has one of the worst near-miss rates and this is one of the reasons.

Now look at the new one. There are still some high speed exits that go straight through but not as many. Also, the new procedure will require that the aircraft exit on to the center taxiway before proceeding. So you might hear an aircraft directed to exit on AN and then turn on to AC. At that point, the pilot will have to wait before being cleared across the departure runway.

Hopefully that helps explain why this is good. It will help improve safety, and it’s a good investment. Unfortunately, the northern runways remain close together, and there is an active community protest to prevent the northernmost runway from moving a bit north to make room for a center taxiway. As you can imagine, I support the airport on this one in the name of safety, but then again, I don’t live in the neighborhood.

UPDATE on 6/25 @ 4p: Ian Gregor, FAA Spokesperson tells me that while my explanation is correct, the current NACO map is actually not so current. Apparently the new center taxiway now extends all the way west to where taxiway U lies. So, this is even better. NACO just hasn’t updated the file. This one says it’s good until July 3, so I assume we’ll see a new one next week.


Jun24th

A Warning About Mobile Phone Check-In

It seems like airlines all around the world are racing to allow passengers to check in for flights using only a mobile phone. Delta Mobile Check-In JokeI wrote about Air Canada rolling it out last year, and lately both Continental and Delta have put out tests of their own. Delta just put out a blog post on their test as well. It sounds great in theory, but you might want to think twice about it if earning miles is really important to you.

Fellow airline geek and aviation consultant Roy Rosales brought up a good point in an email yesterday. If for some reason miles don’t get credited to your account, you usually have to send in your boarding pass for credit. If you use your cell phone . . . there is no paper boarding pass to send.

In Roy’s case, he flew on a Hawaiian Airlines flight and expected to get Continental miles. They never showed up, and he called Continental to see what happened. Roy was told that an original boarding pass was required in order to get credit. He was curious so he asked what would happen if he had checked-in online and the airline kept the boarding pass, as some do. The agent said it didn’t matter - no pass, no credit.

So, until the airlines decide to somehow alter those policies and email you a PDF that can be used for redemption, you might want to consider keeping a paper record, especially if you’re flying on one airline and trying to earn miles on another.


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